2021 brought an immense amount of disruption on a global scale. Not surprisingly, the healthcare industry was in a constant state of readjusting and implementation as we entered the second year of the COVID pandemic. OmniSure remained at the forefront of innovation and expertise as a value-added risk services partner that helps policyholders avoid risk. When the topic changed to new COVID-risk exposure at the beginning of last year, we adjusted accordingly in the midst of new regulations, and remained a pillar in assessing all of the new rules that came about after the onset of the pandemic.
With innovative services such as the 24/7 Helpline available for advice-on-demand, we managed to overcome challenges and accomplish better results for insurers and their policyholders. Below we examine these 2021 milestones:
Saved our partners an estimated $26.8 Million
Based on 158 urgent helpline matters handled confidentially, we were able to save our partners an estimated $26.8 million. In order to achieve this, OmniSure worked hard to ensure avoidance of an average claim cost of $170,000 each. In a year chock-full of new regulations and rules, we are proud of this substantial feat.
24/7 Helpline continued to provide innovative partner solutions
The Helpline feature is a unique asset to an OmniSure partnership. We provide advice-on-demand with LIVE answers from an OmniSure representative. From 2020 to 2021, the total interactions declined from 1,475 to 1,124, so fewer helpline matters than the initial pandemic year, but service time increased by approximately 48 hours, meaning the helpline matters were more complex. In 2020 the top reason for needing assistance was infection control. In 2021 the top reason was a new procedure or risk exposure, meaning healthcare providers are doing things they have not done historically.
This client interaction data indicates precisely how much time was spent provisioning solutions for our partners. 95% of the Helpline issues required 30 minutes or more of consultant’s time. The most important factor for us is the fact that 1 in 7 of these calls were classified by the caller as urgent. We helped a significant number of policyholders real-time during an actual event to prevent claims. This is just one of many common positive remarks: “Laura provided exceptional guidance and was quick to answer all calls. It’s nice and comforting to have OmniSure and Laura as a resource in our risk management toolbox.”
CEO Michelle Foster Earle earned the Elite Women Insurance Business America Award
OmniSure was honored to have their CEO, Michelle Foster Earle, receive the 2021 Elite Women award by Insurance Business America. In an Insurance Business TV interview, President, CEO, and majority owner Michelle Foster Earle describes how OmniSure relates to the insurance industry:
“We partner with companies to help them really learn the space they’re insuring: whether it’s a particular sector in healthcare, or human services, or any type of profession that we might work with, we bring the expertise in that field…” explains Earle. This prestigious award validates that OmniSure not only provides the expertise needed by insurers, and helps policyholders with recommendations on reducing risks, but that we take it a vital step further by offering a risk management helpline for advice-on-demand, in the most crucial of times.
Looking into 2022
We are grateful for the opportunity to serve our partners. As we look into 2022, OmniSure remains committed to adjusting to all the changes within the healthcare industry to continue to provide the utmost risk-prevention for all of our partners. Get in touch today to learn how we can help you and your company manage risk and elevate healthcare.